Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 
 
   Our Vision - To support UK defence customers with outstanding service every time.

   Our Mission Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. 

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.  

Come and join the DBS community today! 

The MoD is one of four main suppliers of HR casework across the Civil Service through Civil Service HR.

Our Teams of HR Caseworkers provide specialist HR advice to support Employees, Line Managers and other responsible managers across on a full range of issues in accordance with HR policies and guidance.

The ACS Team is fast paced, busy and a demand lead environment. You will need to be resilient and motivated and have excellent Customer Service skills. You will predominantly be supporting customers over digital channels, therefore the ability to build rapport and trust quickly is essential however, we remain committed to travelling for business need where and when required. 

You will provide expert knowledge of the Departments HR policies and procedures and their practical application, to include but not limited to:

   Attendance Management.
   Conduct and Discipline.
   Grievance.
   Bullying, Harassment, Discrimination, and Victimisation
   Performance, 
   Capability.
   Probation. 
   Employment Tribunals.

You will actively engage in continuous improvement and change activities.

There is also a requirement for regular business travel nationally; including overnight stays.
DBS supports Flexible Working, and hybrid working is adopted within the service. The weekly departmental office attendance standard is 60% in office and 40% homeworking. During initial training periods this may be increased slightly.

Responsibilities:

You will sit within one of the Advisory and Casework (ACS) teams and report to a Senior Casework Leader. 

Your duties will include:

   Managing a range of complex HR cases effectively providing advice and guidance to managers, employees, and other responsible stakeholders in accordance with HR policy. Areas of advice will include:

-    Attendance Management/Occupational Health
-    Conduct & Discipline
-    Performance and Capability
-    Grievance and complaints, including Bullying, Harassment, Discrimination and Victimisation cases.
-    Redundancy case management.
-    Workplace adjustments.

   Managing a full caseload, prioritising work, and working to strict timescales whilst ensuring the quality of advice and work remains high.
   Preparing effective and professional case packs for submission to Decision Makers and/or Appeal Managers for complex HR decisions, up to and including dismissal.
   Ensuring cases are handled consistently and appropriately, escalating concerns to Line Managers when necessary.
   Improving manager and business confidence and capability by coaching through workplace issues.
   Advising all MOD employees on HR policy, particularly supporting employees in resolving workplace issues, including options for formal and informal resolution.
   Supporting employees and managers with any Workplace Adjustments that are needed.
   Supporting Employment Tribunal claims, liaising with relevant internal and external stakeholders, representing MoD at Employment Tribunals as required.
   Understanding and interpreting legal requirements to develop a range of options and associated risks in respect of HR issues.
   Updating internal systems to ensure all information and details of decisions are accurately recorded.
   Participate in continuous improvement of professional delivery to enhance the service.
   Taking responsibility for your own learning and development to ensure advice is compliant with policy and employment legislation.
   Facilitating workplace dispute/meditations.
   Proactively resolve cases in line with agreed momentum model whilst reinforcing Business accountability, escalating high profile case work as appropriate through management chain. 
   Seeking to improve customer engagement whilst building customer confidence, knowledge and capability through continuous coaching and advice on suitable resolution options. 

Desirable Criteria

   Experience of working in a busy, fast paced HR team providing professional advice.
   A working knowledge of HR policies and employment law.
   Must hold appropriate level of CIPD membership and level 5 CIPD qualification OR must complete within 2 years of taking up post.

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Working Together
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Making Effective Decisions

   An environment with flexible working options Monday-Friday 
   25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Kings birthday
   Hybrid working where role permits
   An opportunity to be considered for Reward & Recognition- £250-£5000 per year. 
   Family-friendly policies including- parental leave and adoption leave
   Learning and development tailored to your role
   Professional and personal development of skills
   A culture encouraging inclusion and diversity
   Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
   Special paid leave to volunteer up to 6 days per year

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

This position is advertised at 37 hours per week.

Job contact :

• Name : Jordan Wagstaff
• Email : [email protected]

Recruitment team

• Email : [email protected]