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Digital Platform Support

  • Financial Services
  • Cirencester
  • 24/05/2024
  • Permanent

Job Overview

Location

Cirencester

Job Type

Permanent

Salary

Date Posted:

24/05/2024

Expiration date:

16/08/2024

Additional Detail

Job ID

8206

Work Location

Office-based

Job Description

If the link to apply for no longer works this may be because the job opportunity has closed early. We occasionally close vacancies early due to high volumes of applications. We would therefore recommend you complete your application prior to the closing date which is for guidance only.

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

Location: Cirencester Office

Workplace Type: On-Site

Employment Type: Permanent 

Seniority: Entry Level

This person will support the SJP Learning Experience Platform as well as additional tasks relating to other L&D technologies. This will include the QA of content builds on the platform and supporting end user and admin queries via email and phone. Key skills are accuracy, the ability to multi-task, written communication and high levels of attention to repetitive tasks.

What you’ll be doing:

  • Liaise with the Digital Content Team and other SJP House Admins across the business to establish content that needs to be QA’d & timescales associated with this.
  • Support end users and admins of SJP House with queries via various methods including telephone, email & Microsoft Teams.
  • Support with logistics and tasks associated with Virtual Reality Hardware & Software.
  • Support with tasks associated with Digital Programme delivery such as testing, QA & enrolments.
  • Maintenance of SJP House.
  • Raise relevant tickets with third party developers as and when issues are reported and monitor these tickets through to completion.
  • Testing of fixes, change requests and functionality improvements.
  • Uploading & building of content within SJP House as and when required.

 

Who we’re looking for:

  • Able to pick up systems/processes quickly and determine most efficient ways of working.
  • Customer service preferred.
  • Understanding of the SJP business and an interest in technology/digital.
  • Excellent communication skills.
  • High attention to detail, even when tasks are repetitive.
  • Logical approach to tasks.
  • Able to work as part of a team.

 

Special Requirements:

  • May be required to work out of hours from time to time but this is extremely rare.
  • May be required to travel to different locations in the UK, the L&D team also have a studio in London where meetings are often held.
  • Work from home will be limited as we are looking for someone to be based in the office.

 

What's in it for you?

  • Private Medical paid for by Company.
  • Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
  • Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
  • Parental leave – 6 months full pay
  • 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday

*Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)

Flexible Working

We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]

What's next?

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

 

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