Change text size:

Choose Style:

Head of Service Management - Shared Services

  • Public sector
  • Darlington
  • 22/04/2025
  • £66,925.00 - £81,800.00 /yearly
  • Permanent
Job expired!

Job Overview

Location

Darlington

Job Type

Permanent

Salary

£66,925 - £81,800 yearly

Date Posted:

22/04/2025

Expiration date:

05/05/2025

Additional Detail

Job ID

24932

Work Location

Remote and/or Onsite

Job Description

Location:Birmingham, Cardiff, Darlington, Edinburgh, London, Salford
 
The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Find Out More

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/

Overview

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.

Shared Services is a key function within the ICS Digital Team.  

We work closely with our Shared Services provider UK Shared Business Services (UKSBS) who deliver Finance, HR, Payroll and Procurement services to DESNZ, DSIT and the Department for Business and Trade (DBT), as well as several of their Arms Length Bodies. 

This is an exciting time for Shared Services as we mobilise to deliver on the government's strategy for departments to group together in 'clusters' to drive efficiencies, increase buying power and improve and transform the quality of shared service to our end users - our people. 

This role will lead the Shared Services Management Team as the intelligent customer, working with functional leads to ensure an efficient and effective service is provided by UKSBS. The role will also be key in ensuring the future service delivered through the clustering programme (Matrix) meets the needs of our users whilst continuing to improve services in the here and now.

Visit our blog to learn more about us and our work: https://icsdigital.blog.gov.uk/ 

Person specification

This is your chance to advance your career and take the lead in Service Management. As we continue to deliver, we're also reshaping Shared Services by transitioning to a new operating model in collaboration with other government departments. You will do this through: 

Stakeholder engagement and management - quickly build trust and credibility through effective relationships, working collaboratively and providing effective challenge to drive forward exceptional service delivery with UKSBS. 

Leadership - provide visible and strong leadership for ICS, engaging stakeholders and creating the right conditions to support effective delivery, especially in relation to UKSBS Sponsorship and how we support an Intelligent Client Function for the future. Lead owners through UKSBS funding arrangements including Business Planning, mid-year true up and Cost to Serve model.  

Communications - with a range of stakeholders including owners of UKSBS, Ministers, subject matter experts and end users, delivering compelling and consistent messages to ensure support and buy-in.  Work together with the communications teams in shared services and matrix to create engaging messages and content.

Delivery - manage the change process in an operational environment, working with subject matter experts to ensure changes are agreed and understood across all impacted parties.   Work as senior client stakeholder on major high risk / reputational projects across government which require the shared services delivery body to deliver services.

Performance Management - Lead performance reviews and ensure clients are engaged in the performance review process.  Work with functional areas to challenge and improve shared service user experience.

Shared Services Delivery - Identify and drive improvements across all areas of shared service delivery.  Provide Service and UKSBS Transformation subject matter expertise into Matrix programme.

Essential Criteria 

If you can easily demonstrate the following, ideally within a digital/technology environment we'd love to hear from you:

  • Shared Services Management 
  • Significant experience in shared services, change programs and continuous improvement. We are ideally looking for someone who has this experience covering multiple disciplines in particular HR, Digital and Finance.
  • Qualifications in change management and or continuous improvement would be advantageous.
  • Excellent leadership abilities that inspire confidence and gain credibility across a wide range of stakeholders.
  • Outstanding communication and influencing skills to drive continuous improvement opportunities.
  • Wealth of experience using initiative to work through problems, anticipate challenges, and ensure successful delivery, if this includes on and offboarding of clients this would be advantageous.
  • Highly organised, with the ability to quickly understand and assess issues, set direction, and lead others to drive performance improvements across people, processes, and technologies in a structured manner.
  • Proven strong financial acumen to support financial controls and decisions across a significant budget allocation.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Working Together
  • Delivering at Pace
  • Communicating and Influencing
  • Managing a Quality Service

Alongside your salary of £66,925, Department for Energy Security & Net Zero contributes £19,388 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Department for Energy Security and Net Zero offers a competitive mix of benefits including:

  • A culture of flexible working, such as job sharing, homeworking and compressed hours.
  • Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
  • A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
  • An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
  • Access to a range of retail, travel and lifestyle employee discounts.

Office attendance

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

After submission of the first stage of your application you will be invited to complete a Civil Service Work Strengths Test. If you successfully pass the test, you will be invited to complete the final stage of the application. 

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 05/05/2025. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Please use your personal statement (in no more than 500 words) to describe how you address the skills and experience outlined in the job advert.

In the event of a large number of applicants, applications will be sifted on the Personal Statement.

Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Sift and interview dates

Interview Location: MS Teams.

Sift and interview dates to be confirmed.

The interview will consist of behaviour questions.

Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.

A reserve list of candidates may be kept for up to 12 months.

Further Information

Reasonable Adjustments

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions. 

Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DESNZ Candidate Guidance. A DESNZ Plain Text Version of the guidance is also available. 

We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section. 

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Energy, Security and Net Zero  from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). 

DESNZ cannot offer Visa sponsorship to candidates through this campaign. DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading. 

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected] 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
 
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
 
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
 
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
 
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints.

Attachments

DESNZ TCs v1.2 Opens in new window (doc, 174kB)

REPORT JOB

Our use of cookies

We use necessary cookies to help our site function. We’d also like to use analytics cookies that help us make improvements by measuring how you use our website.

For more detailed information about the cookies we use, see our Cookies page.


Necessary cookies

Necessary cookies enable core website functionality such as network management, security and accessibility. You may disable these by changing your browser settings, but this may impact how the website functions.


Analytics cookies

 

We’d like to collect website analytics cookies information using Google Analytics to help us improve our website. We collect this data by running Google Analytics JavaScript on your device, which collects data about how you interact with our site. The data is collected in a way that does not directly identify anyone. For more information please see our Cookies page.