
Head of Service Management - Shared Services
- Public sector
- Darlington
- 22/04/2025
- £66,925.00 - £81,800.00 /yearly
- Permanent
Location
Job Type
Salary
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Expiration date:
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Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.
We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Find Out More
You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/
This is your chance to advance your career and take the lead in Service Management. As we continue to deliver, we're also reshaping Shared Services by transitioning to a new operating model in collaboration with other government departments. You will do this through:
Stakeholder engagement and management - quickly build trust and credibility through effective relationships, working collaboratively and providing effective challenge to drive forward exceptional service delivery with UKSBS.
Leadership - provide visible and strong leadership for ICS, engaging stakeholders and creating the right conditions to support effective delivery, especially in relation to UKSBS Sponsorship and how we support an Intelligent Client Function for the future. Lead owners through UKSBS funding arrangements including Business Planning, mid-year true up and Cost to Serve model.
Communications - with a range of stakeholders including owners of UKSBS, Ministers, subject matter experts and end users, delivering compelling and consistent messages to ensure support and buy-in. Work together with the communications teams in shared services and matrix to create engaging messages and content.
Delivery - manage the change process in an operational environment, working with subject matter experts to ensure changes are agreed and understood across all impacted parties. Work as senior client stakeholder on major high risk / reputational projects across government which require the shared services delivery body to deliver services.
Performance Management - Lead performance reviews and ensure clients are engaged in the performance review process. Work with functional areas to challenge and improve shared service user experience.
Shared Services Delivery - Identify and drive improvements across all areas of shared service delivery. Provide Service and UKSBS Transformation subject matter expertise into Matrix programme.
If you can easily demonstrate the following, ideally within a digital/technology environment we'd love to hear from you:
We'll assess you against these behaviours during the selection process:
The Department for Energy Security and Net Zero offers a competitive mix of benefits including:
Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
After submission of the first stage of your application you will be invited to complete a Civil Service Work Strengths Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 05/05/2025. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Please use your personal statement (in no more than 500 words) to describe how you address the skills and experience outlined in the job advert.
In the event of a large number of applicants, applications will be sifted on the Personal Statement.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Sift and interview dates
Interview Location: MS Teams.
Sift and interview dates to be confirmed.
The interview will consist of behaviour questions.
Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.
A reserve list of candidates may be kept for up to 12 months.
Reasonable Adjustments
We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.
Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DESNZ Candidate Guidance. A DESNZ Plain Text Version of the guidance is also available.
We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to the Department for Energy, Security and Net Zero from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).
DESNZ cannot offer Visa sponsorship to candidates through this campaign. DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
For further information on National Security Vetting please visit the Demystifying Vetting website.
Feedback
Feedback will only be provided if you attend an interview or assessment.This job is broadly open to the following groups:
DESNZ TCs v1.2 Opens in new window (doc, 174kB)
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