Change text size:

Choose Style:

Senior Business Adviser

  • Public sector
  • Fleet
  • 12/05/2025
  • £45,170.00 - £48,243.00 /yearly
  • Permanent
Job expired!

Job Overview

Location

Fleet

Job Type

Permanent

Salary

£45,170 - £48,243 yearly

Date Posted:

12/05/2025

Expiration date:

26/05/2025

Additional Detail

Job ID

26439

Work Location

Remote and/or Onsite

Job Description

Glasgow, Leeds, Birmingham or Fleet Office with an element of working from home. Please be aware that this role can only be worked in Great Britain and not overseas. You will be asked to express a location preference during the application process. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.

Please note, for this role there will be an expectation to travel extensively. A driving license will be a mandatory requirement.

Overview

Advice and Business Solutions (A&BS) is a dynamic and innovative directorate within Acas. We are committed to delivering high-quality products/services that meet our customer's needs. As we continue to expand our operations, we are seeking a dynamic, motivated, results-driven Customer Solutions Lead to drive our growth initiatives, with a passion for partnering closely with our valued customers to not only meet but exceed their needs.

You will be part of a national team that keeps the customer at the heart of everything we do, by undertaking root cause analysis, you will identify the challenges faced in the workplace and linking these to our effective suite of free and chargeable service as part of our strategic aim of resolving and preventing potential workplace issues before they arise.

Join us in driving the growth of our valued service! Your contributions will play a pivotal role in shaping our future success, and our continuing commitment of building solid and mutually beneficial lasting relationships, with our customers as their key account manager.

Please be advised there is one role available in each location.

Job description

Workplace Solutions and Business Development

  • Workplace Solutions - accountable for delivering impactful workplace solutions, which may arise following customer referrals, business development activity or collective interventions, including diagnostics and joint problem-solving projects. In addition, the provision of advice relating to the full range of employment relations, good practice and legal compliance issues in accordance with A&BS policy, the agreed business plans and individual targets.
  • Business Performance - accountable for contributing positively to the work of the customer delivery team and supporting the Trainers.
  • Make a proportionate personal contribution to the income and service delivery targets and standards
  • Group Mediation Delivery - responding to referrals from the mediation gatekeeper in Dispute Resolution Directorate for mediation cases involving multiple parties
  • Conflict Resolution - accountable for coaching and advising businesses, staff and managers on matters regarding conflict resolution, relationship building, productivity, growth and effective communication
  • Business development - responsible for taking opportunities to proactively develop the A&BS business and strategic aims. Increase reach of our services through various delivery mediums including (but not limited to) social media, speaking events, conference planning/delivery, media requests in line with policy.
  • In line with policy identification and completion of appropriate proposals / tenders for chargeable work.
  • Lead and support wider team with customer account management process/management from initial contact through to business as usual, managing
  • SLAs and insuring regular reviews
  • Engagement with partners and providers to identify opportunities for joint-working, commissioned work and/or commercial partnerships for mutual gain

Training

  • Bespoke workplace training - responsible for developing and delivering workplace solutions which meet customer needs.
  • Complex Training Delivery - accountable for delivery of complex training products in company or as part of an open access programme - digitally and face to face Group Mediation Training - accountable for the delivery of mediation training (CIWM) digitally and face to face, onsite in company premises or offsite as required and maintaining CIWM accreditation tutor requirements.
  • Support to create and write training content and delivery slide packs within the training product development framework.

Employment Relations

  • Expert Guidance - to promote and facilitate good employment relations through numerous delivery mediums within workplaces.
  • Accountable for working closely with industry & business leaders, trade unions,employee forums, HR and line management providing expert guidance on a variety of employee relations matters.
  • Third Party Relationships - accountable for consulting with Senior Business.
  • Managers and employees / Trade Union representatives regarding employee relations issues and initiate action plans to address and resolve issues.
  • External Employee Relations Support - accountable for operating with discretion and judgement, provide primary support and lead on employee relations and compliance issues as they arise.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we're impartial, so we're not on anyone's side. That means we're working for everyone to help prevent and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards - Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Experience

Essential criteria: 

  • Experience of delivering business and advisory support (Lead).
  • Stakeholder-engagement skills (Lead).
  • High level of communication skills (verbal and written).
  • Knowledge and understanding of employment relations and Equality, Diversity & Inclusion.
  • Understanding of Human Resource practices.

A driving Licence is required due to the amount of travel involved (exceptions to this requirement will be location dependant). 

Desirable criteria:

  • Planning/coordination and prioritisation skills.
  • Entrepreneurial skills, able to identify and seize opportunities in the marketplace.

Licences

Driving Licence

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Seeing the Big Picture
  • Making Effective Decisions

Alongside your salary of £45,170, Advisory, Conciliation and Arbitration Service contributes £13,085 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We're big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer: 

  • Learning and Development
  • Health and wellbeing
  • Pension scheme
  • Cycle to work scheme
  • Interest free season ticket loans
  • Volunteering opportunities

Could you ask for any more?

You'll have access to a Lifestyle website, where you'll be able to grab savings over a wide range of products from holidays to your weekly shop. 

To find out more please check out - Working for Acas

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to apply

Please click on the 'Apply now' button.

As part of the application process, you will be asked to complete:

An evidence-based statement of suitability reflecting the essential and desirable experience requirements as outlined in the JD. Your statement of suitability should be no longer than 1,250 words. You should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes. 

A CV, this will be for information purposes only and will not be scored.

Should a large number of applications be received, an initial sift may be conducted using the:

Lead Criteria:

  • Experience of delivering business and advisory support.
  • Stakeholder-engagement skills.

Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.

If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a 'Hold' status for up to 12 months and if we are able to invite you to an interview we will be in touch.

Interview Details

If you have successfully passed sift, you will be invited to an interview via MS Teams which is likely to take place week commencing 9 June 2025. The interview will be a Behaviour, Experience and Strength based interview and will also include a presentation, details will be given at interview stage. 

A merit based reserve list will be created for each location. This means that if you have passed the interview, but we couldn't offer you a position, you'll be on a reserve list for 12 months and may be considered for similar positions.

If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:

  • Contact Acas HR Recruitment Service via [email protected]  as soon as possible before the closing date to discuss your needs.
  • Complete the 'Assistance required' section in the 'Additional requirements' page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need accessibility considerations to enter the building or interview room, for communications or adjustments for testing procedures. 
Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
 
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
 
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
 
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact

Recruitment team

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on [email protected] in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

REPORT JOB

Our use of cookies

We use necessary cookies to help our site function. We’d also like to use analytics cookies that help us make improvements by measuring how you use our website.

For more detailed information about the cookies we use, see our Cookies page.


Necessary cookies

Necessary cookies enable core website functionality such as network management, security and accessibility. You may disable these by changing your browser settings, but this may impact how the website functions.


Analytics cookies

 

We’d like to collect website analytics cookies information using Google Analytics to help us improve our website. We collect this data by running Google Analytics JavaScript on your device, which collects data about how you interact with our site. The data is collected in a way that does not directly identify anyone. For more information please see our Cookies page.