Civil Service Jobs is used by over 3 million candidates per month to view and find vacancies across the Civil Service. Each year it handles over 2 million applications and advertises 140,000 posts. The live service is used by 219 organisations to advertise their vacancies, with more joining and manage their recruitment processes. Currently, Civil Service Jobs is a software-as-a-service (SaaS) provision that has been configured and enhanced to meet Civil Service recruitment, digital and security standards. 

Civil Service Jobs enables the whole of government to recruit people more efficiently, without which the government could not deliver its work: hence our service brings far-reaching benefits for all citizens who will impacted by this change. We enjoy enabling people to find meaningful jobs, and teams to find great colleagues - contributing to a diverse culture that reflects the diversity in the UK.

You will join our programme focusing on the implementation of the new platform that will transform Civil Service Jobs, and help to shape how the service could be delivered in the future. Weve completed our Discovery and Alpha phases, where we did extensive user research and prototype design, to explore our user needs and potential solutions for the biggest areas of improvement. 

Weve decided that our service needs to procure rather than building our own, so weve now moved into the Beta procurement phase, which will see the commencement of the new contract during summer 2024, followed by a build and migration phase for all 219 departments to be completed by the end of 2026.

Cabinet Office Digital aspires to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards.  We are creating a digital culture where user needs are at the heart of everything we build. Through data democratisation, automation, governance and consolidation we will create a better Cabinet Office.  

As the digital arm of the department, we advise, assure or manage delivery on behalf of our colleagues in the Government People Group in developing their own Government Digital and Data capabilities.  This is an exciting opportunity to join CO Digital, to lead on business improvements and otherwise support the Cabinet Office in delivering on the countrys priorities at the heart of the UK Government.

The Adoption & Utilisation team will be made up of six Business Change Managers and two Trainers. You will work closely with the multidisciplinary Digital Product team (made of Head of Product, Delivery Managers, Business Analysts, User Researchers, User-centred Designers, QA Testers), the wider programme team and the Supplier build and transition teams, who will work directly on building the digital product and are blended into the Adoption & Utilisation function.  In addition you will also need to work closely with Live Services and Support team (in charge of the existing platform), account managers, the Government Recruitment Service and other HR departmental functions.

Wider Cabinet Office teams youll interact with are the Live Service and Support team (maintaining the existing platform), account managers, the Government Recruitment Service but more broadly, this role will be the interface between the programme and the department HR functions. Limited travel will be required with this role. 

We are looking for a Senior Business Change Manager to join the Civil Service Jobs ATS Transformation programme in Cabinet Office Digital; you will directly contribute in improving our Civil Service Jobs platform with our customers, the wider recruitment service and those who are applying for roles in the Civil Service.

This is an exciting role for someone who is passionate to work with people and is motivated by successful IT implementation in a complex environment, and who cares and can exemplify Civil Service values, in a diverse, ethical and positive working culture.

Your role:

As the Senior Business Change Lead,  working to the Programme Delivery Manager, you will embed effective change management plans within our programme to deliver engagement and adoption, working closely with senior leaders, delivery teams, and stakeholders. You will be responsible for providing guidance and expertise in managing the complexities of change across over 200 customer departments with different levels of adoption. This will be critical in aligning business objectives with change initiatives, ensuring that strategic changes are effectively planned, executed and monitored. 

You will also work closely with the multidisciplinary Digital Product team (made of Head of Product, Delivery Managers, Business Analysts, User Researchers, User-centred Designers, QA Testers), the wider programme team and the Supplier delivery team, who will work directly on building the digital product.

As a centralised service we operate via collective working arrangements across multiple government departments and agencies: you will need to identify, establish and nurture business relationships across the Civil Service and within the Cabinet Office to achieve Civil Service objectives.

Responsibilities

• Lead the planning and execution of change management strategies and activities to ensure successful adoption and implementation of business changes;
• Collaborate with key stakeholders to identify change impacts, assess business readiness, and develop appropriate change management plans;
• Develop and deliver change management communications, including presentations, and training materials, to effectively communicate the benefits and purpose of change to key customers. Collaborating closely with the Strategic Communications team to ensure this;
• Lead on customer segmentation, the appropriate channels and key customer relationships to land the change;
• Lead on identifying early adopters for multiple release phases;
• Work with the digital build team and corresponding IT functions in departments, to define and ensure business readiness requirements;
• Provide leadership input to the programme team, supporting go-no go decisions and being the voice of the customer;
• Consider and advise departments on change impact for their organisation, such as operational and local teams impact;
• Implement change management methodologies and tools to drive organisational change and ensure consistent application across various projects;
• Monitor and measure the effectiveness of change initiatives, providing feedback and recommendations for improvement to senior management and the digital team;
• Identify and mitigate potential risks and obstacles to change adoption, implementing strategies to overcome resistance and drive engagement;
• Work closely with project teams to integrate change management activities into programme plans, ensuring alignment with business goals and milestones;
• Stay abreast of industry trends and best practices in change management, continuously improving and evolving change management methodologies within the organisation.

For this role, you will need to meet the skills capabilities required in the Government Digital and Data Profession Capability for Change and Release Management and Business Relationship Management - we have included the relevant skills in our Essential Criteria below.

Essential Skills

• Excellent track record of taking accountability to plan and deliver large scale business change within a complex area;
• A robust understanding of change management principles, methodologies and tools;
• An ability to understand complex technical processes, and to translate these to a non-technical audience for adoption;
• Leadership ability, you take accountability for you and your teams area, and can lead and motivate a team over time;
• Strategic thinking: ​​you are able to link and articulate how change fits into wider strategic goals for your team as well as customers;
• User focus: you seek to deeply understand user and customer needs, empathise with the impact change has for them, and be able to highlight benefits and drawbacks;
• Effective interpersonal and strong communication skills with an ability to use influence to gain buy-in and enable change to happen;
• Extensive experience in delivering business benefits in change management initiatives, working closely with the Benefits Manager for tracking and realisation activities;
• Experience of leading a team in a change resistant and complex business environment;
• Experience of managing people, with a focus on line management activities;
• Relationship management expertise, able to build and maintain strong working relationships with both internal and external stakeholders;
• An ability to work well under pressure in a rapidly evolving environment. 

Desirable Skills

• A Change Management accreditation;
• Experience of working in/with the public sector or across government departments to deliver business outcomes;
• Experience of business change for a complex digital platform or software;
• Domain knowledge of Recruitment and HR can be an advantage but not essential.

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Delivering at Pace

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Job contact :

• Name : Kate Messenger
• Email : [email protected]

Recruitment team

• Email : [email protected]