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Senior Operations Manager

  • Financial Services
  • Cirencester
  • 17/05/2024
  • Fixed Term Contract

Job Overview



Job Type

Fixed Term Contract


Date Posted:


Expiration date:


Additional Detail

Job ID


Work Location

Remote and/or Onsite

Job Description

If the link to apply for no longer works this may be because the job opportunity has closed early. We occasionally close vacancies early due to high volumes of applications. We would therefore recommend you complete your application prior to the closing date which is for guidance only.

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: 12 month Secondment 

Seniority: Mid-Senior Level

Are you an experienced team leader with a passion for operational excellence and an interest in managing busy teams and projects? As a Senior Operations Manager with the Partner Finance Division, you will manage and develop a team of Service Advisers, ensuring the delivery of an outstanding service to the St. James's Place Partnership and Field Management Team.

You will supervise team capacity and capability, recruit and retain high quality employees, and drive continuous improvement in operational systems and processes. As the operational lead on projects, you will play a crucial role in the successful implementation of Partner Remuneration initiatives.

What you'll be doing:

  • Be responsible for, plan, and manage team capacity and capability to deliver high quality outputs
  • Select, recruit, and retain high quality employees and supervise resourcing for the team
  • Mentor and develop team members to support their personal development and career progression
  • Manage and create continuous improvement across operational systems and processes
  • Create meaningful management information to drive decision making and evidence service levels
  • Build and maintain operational relationships with partners and internal teams
  • Successfully handle sensitive complaints, inquiries, and issues related to Partner Remuneration, ensuring prompt resolutions.
  • Delegate tasks, adhere to timescales, and adapt quickly to change


Who we're looking for:

  • Ability to work under pressure and manage multiple deliverables with conflicting timescales
  • Experience leading large teams and delivering high quality results in an ambitious environment
  • Passion for delivering excellent service and going above and beyond
  • Articulate and able to communicate effectively with all levels of staff
  • Strong background in customer service, preferably within the financial industry
  • Excellent knowledge of SJP administration and related remuneration systems and processes
  • Experience in managing risk and accuracy associated with high volume outgoing payments.


What's in it for you?

  • Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
  • Parental leave – 6 months full pay.
  • 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.

Flexible Working

We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]

What's next?

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.



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