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Service Delivery Manager

  • Manchester
  • 23/05/2024
  • £49,839.00 - £55,531.00 /yearly
  • Fixed Term Contract
Job expired!

Job Overview



Job Type

Fixed Term Contract


£49,839 - £55,531 yearly

Date Posted:


Expiration date:


Additional Detail

Job ID


Job Description

Manchester, North West England, M2 3AW

Job summary

We are transforming DCMS to meet the demands of an agile, delivery-focused department leading on some of the highest priority work for the governments agenda to drive growth, enrich lives and level-up society.

The role is based within the TACT (Technology, Assurance, Cyber Security & Assurance Team) team that forms part of wider corporate services included in the Digital, Data and Technology (DDaT) directorate. The team is managed by DCMS Head of Service Operations, who is responsible for the following functions: Technology Services (IT Operations), Service Desk and Tech Bar.

Job description

The SDM will act as a lead to adequate risk assessment and scheduling of technical changes to projects and services within Service Operations. You will be responsible for different aspects of projects and delivery depending on the size and complexity of the project but often including gathering information and project planning, designing and implementing effective reporting, presenting to boards and senior management, designing and leading workshops, and appreciative research, developing internal OLAs, writing summary reports and communicating messages across teams with a variety of stakeholders.

You will do this by:

  • Creating an agile working environment
  • Identifying and helping secure the appropriate people and resources for the team
  • Making sure the delivery workstreams and wider program stakeholders, understand the CAB vision and goals, and that these align across IT Programs
  • Communicating and visualizing progress toward these goals
  • Managing and addressing risks, issues, and dependencies
  • Engaging with key stakeholders on delivery progress and challenges
  • Continually improving delivery methods and approaches to team working.

For further information please see the candidate pack attached below

Person specification

The ideal candidate would have the following key skills and experience:

Essential requirements:

  • Proven experience in delivering projects and change products within Government or other large organizations.
  • Experience using project management methodologies and an understanding of the evolving digital landscape.
  • Proven record of successfully delivering agile, digital, complex programs
  • Strong communication and interpersonal skills. An ability to develop relationships stakeholders.
  • Can drive analysis and identify, prioritize, and implement improvements and efficiencies.

Desirable skills:

  • Good knowledge of techniques for planning, monitoring, and controlling programs
  • In-depth understanding of Service Management Framework principles and processes and the ability to apply your technical knowledge in project or program activities.
  • Experience working in complex programs within central government

We are running an information session where prospective applicants can find out more about the role. This will be hosted by Stephen Mutembei and will take place on: Thursday 23rd May 2024 at 14:30

The session will be an opportunity to hear more about the role, the team and wider directorate and the department. It will also be an opportunity for you to ask any questions.

Please register your interest by filling out this form and you will be sent an invitation. 

Please note that the session will not focus on the DCMS recruitment process - please direct any queries that you have on this topic (timelines, reasonable adjustments, onboarding etc) to [email protected]


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace
Alongside your salary of £49,839, Department for Culture, Media and Sport contributes £13,456 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DCMS values its staff and offers a wide range of benefits to everyone who works here. Were committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include:

  • Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home

  • 26.5 days annual leave on entry, increasing to 31.5 days after 5 years service

  • A Civil Service pension with an average employer contribution of 27%

  • Access to the Edenred employee benefits system which offers discounts to popular retailers and access to various useful resources such as financial and savings advice

  • 3 days of paid volunteering leave

  • Up to 9 months maternity leave on full pay + generous paternity and adoption leave

  • Staff reward and recognition bonuses that operate throughout the year

  • Occupational sick pay

  • Access to the Employee Assistance Programme which offers staff 24/7 confidential support and resources such as counselling, debt guidance and management advice

  • Active and engaged staff networks to join including the LGBT+, Ethnic Diversity, Mental Health and Wellbeing and Gender Equality Networks

  • Exceptional learning and development opportunities that you can explore alongside your day to day work

  • Season ticket loan, cycle to work scheme and much more!

Terms and conditions at SCS grades will vary. Those applying for SCS roles should refer to the candidate information pack for more information on terms and conditions.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

To apply for this post, please send us the following documents no later than Monday 3rd June 2024 at 23:55 pm via the CS Jobs portal:

  • A CV setting out your career history, with key responsibilities and achievements. Please ensure you provide employment history that relates to the essential and desirable criteria, and that any gaps in employment history within the last 2 years are explained. The CV should not exceed more than 3 x A4 pages and you should insert your CV into the "Job History" section on Civil Service Jobs on the Civil Service Jobs application form.
  • A Statement of Suitability (max 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed.

For the shortlist, we will assess your experience and select applicants demonstrating the best fit for the role by considering the evidence provided in your application.

For indicative sift and interview dates please refer to the attached Candidate Information Pack.

In the event of a large number of applicants, an initial sift will be conducted on the statement of suitability. Those who are successful in the initial sift will then be scored on all elements of the application.

For support in writing your application and interviewing, please refer to the Application and Interview Guidance document attached to the job advert.

The interview process will assess behaviours and strengths and a scenario based task which will be provided at interview.

The behaviours to be tested at interview are:

  • Leadership
  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace

You will not be made aware of the strengths being assessed prior to your interview. 

Your interview will take place remotely via GoogleMeet.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to Department for Culture, Media and Sport from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at   

New entrants are expected to join on the minimum of the pay band.

DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the Information for Applicants document.

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Reasonable Adjustment

We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process.

In order to request an adjustment, please:

Complete the Assistance required section on the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one. 

Alternatively, contact the Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.


If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert.


Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles.
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at:


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