Any Acas Office with an element of working from home. This post requires regular travel to London as well as occasional travel to other offices. Please be aware that this role can only be worked in Great Britain and not overseas. You will be asked to express a location preference during the application process. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.
About the job
Job summary
Acas is at an exciting time as we change our structure, ways of working and culture to be fit for the future.
The DDaT Infrastructure team are looking for an experienced Cloud & Server Analyst to join them to assist in both day-to-day tasks and responsibilities as well as on exciting new projects and developments.
The key purpose of this role is:
To help support, operate and maintain the Cloud & Server infrastructure platforms that underpin Acas’ core business applications and services, both internal and public facing.
To work with the DDaT Cyber Security team to ensure that all of Acas’ Cloud & Server products and services conform to the required Government and industry security standards
To stay informed about the latest developments in Cloud & Server technologies and concepts, recommending those that will help improve the service Acas offers to its staff and the general public
To assist in maintaining, testing, and improving the Back up and Disaster Recovery process by ensuring that Acas’ Cloud & Server products and services can be reinstated quickly during unexpected major system outages.
If this sounds like something you would be interested in, we would love to hear from you!
Job description
To support Acas’ Cloud & Server infrastructure, both existing and new, by assisting in their planning, installation, configuration and testing.
To build and configure servers when needed, ensuring they meet the specified requirements asked for including any specific network security requirements.
To support the decommissioning process of servers and virtual machines as required, ensuring all processes are followed and the appropriate documentation is created or amended.
To install, modify or remove Cloud & Server components on request.
To ensure that all relevant Cloud & Server infrastructure products and services, including installed software and network configurations, are documented. This includes creating, amending and maintaining both existing and new documentation and ensuring it is stored appropriately.
To provide troubleshooting and technical support services for Cloud & Server incidents, issues, service requests and problems, ensuring all the appropriate processes are adhered to.
Proactively monitoring the availability and capacity of all Cloud & Server products and services, both servers and applications, ensuring that they appropriately resourced to manage the expected demand and utilisation.
Providing technical support to strategic 3rd party suppliers and partners for Cloud & Server related incidents, issues, service requests and problems.
To proactively contribute to Continual Service Improvement, both technical and process improvement, to improve the service Acas provides to its users and the general public.
To ensure that Acas’ Cloud & Server products and services are patched regularly and consistently to the appropriate schedules.
To ensure that all security requirements and processes are adhered to, confirming compliance and providing assurance.
Who we are
Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.
Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.
Person specification
Technical
Essential criteria:
Microsoft Azure Technologies
You must have practical and demonstratable experience working with Microsoft Azure technologies on a regular basis, including the standard IaaS and PaaS stack.
You must also have experience of configuring and managing standard networking components such as Network Security and Resource Groups as well as advanced security platforms such as Web Application Firewalls and the management of Site-to-Site VPNs.
Acas are also using Azure Backups so experience of performing backups and restoring virtual servers is required.
Acas are also using some SaaS offerings from within the Azure Marketplace so experience of managing and maintaining that environment is also essential.
Microsoft Windows Server
You must have practical and demonstratable experience working with Windows Server technologies on a regular basis.
The Acas server estate has both physical and virtual Windows Servers, ranging from 2016 up to 2022. The successful candidate must be able to demonstrate a sound understanding of Windows Server technologies such as DHCP, DNS, Federated Services such as ADFS and AADConnect, Role Based Access Control for Servers and Certificate Management.
Monitoring and Patching
A key element of this role will be performing scheduled and routine tasks and activities to ensure systems are up and in their optimal state so technical knowledge and experience of using monitoring platforms such as Azure Monitor to resolve issues proactively is essential.
DDaT also operate a strict patch management cycle for its servers so experience of routinely carrying out the patch management cycle is essential.
Server OS Upgrades and Migrations
DDaT aim to ensure that any core infrastructure platforms are kept at a version that ensures it remains in life and support. Knowledge of carrying out Windows Server OS upgrades and migrations is required.
Experience
Essential criteria:
The DDaT Infrastructure team are currently responsible for a wide range of responsibilities and workstreams, both currently underway and due to begin imminently, with many of the team being stretched across multiple deployments. Therefore, it is essential that you can slot into the role quickly by demonstrating your experience and immediately start supporting and contributing towards DDaT’s goals and aspirations.
DDaT staff must regularly communicate with a range of stakeholders as part of their role. These stakeholders can be both technical and non-technical therefore the ability to communicate and demonstrate technical concepts and designsto different audiences with different levels of understanding is essential.
Whilst there is a lot of in-house managed technologies and platforms under DDaT’s control we do work with several technology partners to deliver and manage key services. Therefore, it is essential that the successful candidate can build good working relationships with 3rd party vendors, stakeholders and service providers.
Benefits
We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer: • Learning and Development • Reward and recognition • Health and wellbeing • Pension scheme • Cycle to work scheme • Childcare schemes • Interest free season ticket loans • Volunteering opportunities
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