Privacy policy

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Privacy Policy

We, Patchwork Hub, collect certain information or data about our users, clients, volunteers, employees, and other people we have a working relationship with. This document describes the kinds of data we might collect, how we might use that data, and how we store it.

These Service Terms (the ‘Terms’) set out the terms and conditions under which Patchwork Hub Limited (trading as Patchwork Hub), with company number 12192577 and with a registered address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ herein referred to as ‘Patchwork Hub’ or ‘We’, have created this privacy statement (‘Statement’) in order to demonstrate our firm commitment to the privacy of the details that You provide to Patchwork Hub when using (the ‘Site’) to access the Services.

We are committed to protecting and respecting your privacy. For the purpose of the  General Data Protection Regulation 2016/679, Patchwork Hub Limited is a Data Controller (ICO registration number: ZA689198).

In this Statement, references to ‘You’, ‘Your’, ‘Patchwork Hub Member’, ‘Buyer’ or ‘Patchwork Hub’ are references to the person who visits / uses / registers on the Site. When You use the Site, You are consenting to the practices set out in this Statement.

We aim to be as clear as possible in this Statement in respect of Your Personal Data. This Statement applies to Your Personal Data that We collect about You when You use the Site, how and when it is used, how We protect it and who has access to it. This Statement incorporates the Patchwork Hub Cookie Policy, the Patchwork Hub Site Terms of Use and the Patchwork Hub Service Terms by this reference (together the ‘Agreement’).

Unless otherwise stated, any defined terms in here shall have the meaning set out in the Patchwork Hub Service Terms.

This Statement governs Your use of the Services, including any dispute concerning privacy. By using the Services, You accept this Statement in full. You should read the Statement carefully and ensure that You understand its effect before proceeding to use the Site to access the Services. We reserve the right to make reasonable modifications to this Statement at any time with or without notice by posting the changes on this page. Your continued use of any portion of the Site following the posting of the updated Statement will constitute Your acceptance of the changes. However, if in our view any change significantly affects Patchwork Hub Members’ rights or obligations, we shall notify you by email of such changes, and such changes shall take effect 30 days after the date of notification.


2.1 The Site asks You to provide various types of Personal Data to enhance the quality of the Services We can provide to You and the more accurate the information You provide, the better We are able to respond to Your requirements. In Your specific role as a Buyer or Patchworker (each a ‘Patchwork Hub Member’), You may input Personal Data in respect of yourself or in respect of one or more other individuals for whom You must have the requisite consent.
2.2  Patchwork Hub reserves the right to remove any user-generated-content (‘UGC’) You post on the Site if in our sole opinion, such content is unlawful or inappropriate.
2.3  As part of the process of using the Site to access the Services, We collect Your Personal Data (and other Data or content of a non-personal nature) in various ways:
–     Registration form upon applying to be a Patchwork Hub Member;
–     Via our ‘Contact Us’;
2.4   As a Patchworker or a Buyer, the following types of Personal Data input by You shall be available for all users of the Site:  first name, public biography and photo.
2.5   As a Patchworker or a Buyer, the following types of Personal Data input by You shall only be seen by Patchwork Hub (and Patchwork Hub Service Providers and any Patchwork Hub Partners as applicable): last name, D.O.B., gender, and address.
2.6   Through Your use of the Site, We use cookies and other technologies to collect information about Your usage. To learn more, please see our Patchwork Hub Cookie Policy.
2.7   We may also collect the following types of Data about You (as applicable):
Your visits to the Site and the Patchwork Hub Content that You download;
- information about Your computer (including Your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Site navigation);  
- any other information that You choose to send to us, including any request for further services, general correspondence, reports of a problem with the Site or the Services.
Patchwork Hub agrees that it will adhere to all Data Protection Law and will take appropriate technical and organisational security measures against the unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to Personal Data.

2.8  Each monetary transaction made on this Site shall be processed by a third-party payment processing partner Paypal (or any other third party that Patchwork Hub may use from time to time). You will be required to provide the relevant Patchwork Hub Service Provider with financial data (i.e. Your banking details) in order to authorise payment from You as a Buyer and to release payment to the Patchworker in addition to enabling any Patchwork Hub Fees to be paid to (or deducted by) Patchwork Hub in consideration of the Services pursuant to the Patchwork Hub Service Terms.  Payment processing services for Patchwork Hub Limited on Patchwork Hub provided by Paypal are subject to Paypal’s Terms and Conditions, which includes Paypal’s Terms of Service and User Agreement (collectively, the ‘Paypal Services Agreement’). The terms of the Paypal Services Agreement may be updated from time to time by posting the changes on the Paypal site.  You authorize Paypal to provide Your Personal Data and financial data to its associated companies, fraud and screening agencies and other relevant governmental bodies to (i) provide the payment services to you, (ii) comply with legal and regulatory obligations, and (iii) to perform underwriting and risk review. Where required to comply with legal, network, or regulatory obligations, Paypal may provide Your Personal Data to law enforcement, networks, regulators, or other similar authorised third parties (as the case may be).  

3.1  You acknowledge that Your Personal Data may be used by Patchwork Hub to contact You by post, phone or by Electronic Mail when necessary in connection with Your use of the Site to access the Services e.g. in respect of a change to any of our legal terms and conditions to which You are subject, to provide confirmations, notifications and feedback requests. This is a necessary part of continuing to receive access to the Services and accordingly constitutes a legitimate interest of Patchwork Hub for the purposes of lawfully processing Your Personal Data under the applicable laws.
3.2  If you consent, from time to time, Patchwork Hub may contact You by Electronic Mail (or by telephone) by way of sending You newsletter or information or offers regarding upcoming promotions, services or surveys (‘Marketing Communications’). You can opt out of receiving direct Marketing Communications from Patchwork Hub as described below. 
3.3  You are under no obligation to provide Your Personal Data to the Site, however, if You choose not to, many of the Services will not be available to You.
3.4  You hereby expressly consent to Your Personal Data being passed on to third party service providers (‘Patchwork Hub Service Providers’) for the sole purpose of Patchwork Hub fulfilling the Services (including making improvements to the Services) in accordance with our instructions and all applicable laws and regulations, and not for the purposes of those third parties sending Marketing Communications to You. For the avoidance of doubt, Patchwork Hub is the exclusive owner of the Site and the Patchwork Hub Content.
3.5  Your Personal Data may be shared with Patchwork Hub Partners to the extent that You have provided Your express consent to this. It is not shared with any person or company without Your consent.
3.6   Any Personal Data that is held with Patchwork Hub shall be retained in accordance with the Data Protection Law and/ or our retention and destruction policy culminating in its permanent deletion.
3.7 Opting out from receiving marketing communications:
When You register as a Patchwork Hub Member, You may consent to receiving Marketing Communications via one or more methods. Where You do, You can change Your mind about any consents you give and revoke them or grant them at any time. For example, You may choose to receive Marketing Communications by just one method e.g. email or choose all methods available. You can change Your receipt preferences in Your Account. Where You do not wish to be sent future Marketing Communications, We will give You the opportunity to unsubscribe in every Electronic Mail communication that is sent to You (or shall procure that any of our Patchwork Hub Service Providers such as Hubspot shall do the same). Alternatively, and additionally, You can contact Patchwork Hub by sending an email to [email protected] with “UNSUBSCRIBE REQUEST” in the subject line.

4.1  To minimise the risk of unauthorised access to Your Personal Data, We use some of Your Personal Data to authenticate Your identity when You use the Site to access the Services.
4.2  For our daily operations, We may use the services of Patchwork Hub Service Providers to provide some of our business and operational functions as referred to at Clause 3.1. Consequently, some of the Services are provided by Patchwork Hub Service Providers and We need to disclose Your information to them.
4.3  We may provide Your information to one or more Patchwork Hub Partners where such exist and You have given Your consent.
4.4  Disclosure of Your Personal Data in Compliance with Laws.
You should be aware that We may release Your Personal Data when We believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which You transact or communicate with Patchwork Hub or a Patchwork Hub Member via the Site or otherwise, or to protect the rights, property or safety of Patchwork Hub, a Patchwork Hub Member or other third parties.
4.5 Transfer of Your Personal Data outside of the EEA/ UK
From time to time, We may transfer Your Personal Data to a related company, agent or contractor in order to improve our Services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the EEA/ UK and You consent to the transfer of Your Personal Data to such companies for the purposes set out here in accordance with this Statement and as permitted by Data Protection Law from time to time. A Patchwork Hub Member agrees and warrants that it shall pay due regard to all Data Protection Law when effecting, if any, intra-transfer processing of Personal Data that may be carried out within and between Patchwork Hub and either its subsidiaries, affiliates or third party partners. You should be aware that in territories outside the EEA/ UK, laws and practices relating to the protection of Personal Data are likely to be different and in some cases may be weaker than those within the EEA/ UK. We comply with the safeguards to protect Your Personal Data required by law.
4.6    Transfer of Personal Data in the Event of the Sale of Patchwork Hub Limited or its Assets
In the event that Patchwork Hub is sold or transfers some of its assets to another party, Your Personal Data could be one of the transferred assets. If Your Personal Data is transferred, its use will remain subject to this Statement. Your Personal Data will be passed on to a successor in interest in the event of a liquidation or administration of Patchwork Hub.
4.7    Other Sites and their Privacy Policies and Cookie Policies
The Site may contain links to other websites or applications. Patchwork Hub is not responsible for the privacy practices or the content of such websites or applications or for the privacy policies, cookie policies and practices of other third parties, so You should be careful to read and understand those policies independently. 

5.1    The privacy and protection of Your Personal Data is important to us. Any Patchwork Hub Member statistics that We may collect and may provide to prospective Patchwork Hub Service Providers or prospective Patchwork Hub Partners regarding Your usage of the Services are provided in anonymised and aggregate form. It is used primarily to aid the technical administration of the Site, to better understand how the Site is functioning and to draw conclusions upon demographic information.

5.2    You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect Your Personal Data, We cannot ensure or warrant the security of any Personal Data You transmit to Patchwork Hub or any of our Patchwork Hub Partners (or other Patchwork Hub Members) via, to, or from the Site.
5.3    Unfortunately, the transmission of Personal Data or information via the internet is not completely secure. Although We will do our best to protect Your Personal Data, We cannot guarantee the security of Your data transmitted to the Site; any transmission is at Your own risk. Once We have received Your information, We will use procedures and security features to try to prevent unauthorised access. How long We keep Your Personal Data collected through the Site depends on the context in which You provide it and the purpose for which We use it. We will only retain it for as long as is necessary for such purposes. We may send You direct Marketing Communications for as long as You do not opt-out from receiving the same from Patchwork Hub.
5.4   Telephone calls: If You call any of the service telephone numbers We provide, We may record Your call. These recordings are used for training and quality control to ensure that We continuously monitor and improve our service standards.
5.5   We may disclose Your Personal Data to any Subscriber of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006

We collect and securely process our website tracking data in line with the UK’s Data Protection Act (DPA) of 1998 as well as the General Data Protection Regulations (GDPR).
The third party providers we use to process data in line with our legitimate interests include:
Google, HubSpot, and Facebook.
The collection, processing and sharing of this data (cookies, web beacons and other storage technologies) with these third party providers ensures that we optimise our digital web, marketing and retargeting services while delivering a relevant experience and personalised advertising to our website visitors and potential clients.
If you submit your email address on one of our website submission forms, this cookie allows us and HubSpot to recognise you when you return to our website.
If you would like to read more about how Google uses tracking data, please click here.
If you would like to read more about how HubSpot uses tracking data, please click here.
If you would like to read more about how Facebook uses tracking data, please click here.

For information about cookies and how they are used on the Site, please visit our Patchwork Hub Cookie Policy.

You have a legal and personal “right of erasure” which is also known as the “right to be forgotten”. Upon Your request, We will close Your Account and remove Your Personal Data as soon as reasonably possible from all of our records unless a lawful reason exists for Patchwork Hub to retain some or all of it.  Patchwork Hub reserves the right, in its sole discretion, to delete Your Personal Data if your Account is inactive for six (6) months or more.  

Patchwork Hub tries to meet the highest standards when collecting and using Personal Data. For this reason, We take any complaints We receive about this very seriously and We encourage You to bring it to our attention. We would also welcome any suggestions for improving our procedures. This Statement does not provide exhaustive detail of all aspects of Patchwork Hub’s collection and use of Personal Data. However, We are happy to provide any additional information or explanation needed. If You are not happy with the way in which Your Personal Data is being handled by us, please contact us you can contact the supervisory authority, the Information Commissioner, see

Requests for information about our Statement or a ‘Subject Access Request’ can be emailed to [email protected].


Patchwork Hub Content: the content including all Intellectual Property Rights therein residing on the Site (which may or may not include Personal Data).
Patchwork Hub Partners: refers to any third party with whom We partner with in respect of the provision of the Services.
Patchwork Hub Service Providers: refers to the third parties with whom We work with from time to time as a necessary part of providing the Services to You.
Data Protection Law: refers to the General Data Protection Regulation 2016/697 together with any other applicable regulations, orders, code of practice and guidance.
Electronic Mail: includes email, text, video, voicemail, picture and answerphone messages (including push notifications and in-app notifications).
Personal Data: has the meaning set out in General Data Protection Regulation 2016/697.
Subject Access Request: refers to a written request made in accordance with General Data Protection Regulation 2016/697.  

We keep our Statement under regular review. This Statement was last updated on April 11th 2021. 

Our use of cookies

We use necessary cookies to help our site function. We’d also like to use analytics cookies that help us make improvements by measuring how you use our website.

For more detailed information about the cookies we use, see our Cookies page.

Necessary cookies

Necessary cookies enable core website functionality such as network management, security and accessibility. You may disable these by changing your browser settings, but this may impact how the website functions.

Analytics cookies


We’d like to collect website analytics cookies information using Google Analytics to help us improve our website. We collect this data by running Google Analytics JavaScript on your device, which collects data about how you interact with our site. The data is collected in a way that does not directly identify anyone. For more information please see our Cookies page.